Know what you're bringing into your life.
You get the exact plant you see.
No swaps. No "similar specimen." No surprises.
If something changes before shipping - damage, decline, or it's simply not right anymore - we stop.
Then you decide what happens:
We don't make that call for you.
Every plant is inspected before it leaves.
If it's not strong enough to travel, it doesn't ship.
But these are living things. They grow, scar, adapt.
Minor imperfections happen. That's not a flaw - that's reality.
All plants are shipped bare root.
No soil. No hiding.
You will need to pot them when they arrive.
We do this on purpose.
We want to see everything before it leaves - and so should you.
Bare root shipping allows us to:
It's cleaner. Safer. More honest.
We strongly recommend bare root shipping everywhere.
If you're sourcing plants elsewhere or combining orders, request it.
Same reasons:
You want to know what you're getting.
If something arrives in bad condition, contact us within 24 hours.
Send clear photos of:
We'll review it and sort it out.
Depending on the situation, we may offer:
Minor transit stress — such as slight dehydration or cosmetic changes — is not considered DOA.
This part is yours.
Plants react to stress, change, and new environments.
What happens after delivery depends on how you handle it.
We recommend:
We guarantee arrival condition - not what happens after.
Check your weather before ordering.
If conditions look risky, we may delay shipping.
We'd rather hold a plant than send it into something it won't survive.
You chose it. Now keep it alive.
